What is Farm Fanatics Soko?
Who is doing the shopping and delivery?
How far in advance can I place my order/what is the delivery window?
What products will TOPS be offering for delivery with Farm Fanatics?
Customers will be able to order most items available in-store including detergents, beauty products, frozen items, produce, meat, seafood and gift hampers. The below items will not be available through Farm Fanatics at this time:
- Pharmacy prescriptions
- OTC drugs / products where ID is required
- Carryout Café “made to order” options (e.g. subs, pizza, chicken wings)
- Special order products (e.g. custom cakes)
Where does Farm Fanatics deliver?
How do I place an Farm Fanatics order?
Visit https://soko.farmfans.co.ke/ . Create an account and enjoy your shoppin
What if an ordered item is out of stock in-store?
● Customers can designate specific replacements in case an item is out of stock during the checkout
process. If a specific replacement is not designated, Farm Fanatics’s shoppers will choose a replacement item that is comparable to the original based on brand, flavor, size, dietary considerations, and price.
Customers are notified of replacements and have the opportunity to approve the replacement or request a refund for the item.
● Farm Fanatics also has a chat feature that allows customers to communicate in real-time with their Farm.
How can I cancel an order?
How can I change an order to add or delete items?
How can I track the status of my order?
You can track the status of your order both on your desktop/laptop computer or on your smartphone using this link: https://soko.farmfans.co.ke/track-your-order/
How can I contact Farm Fanatics about issues or questions about my delivery experience?
Please contact the Farm Fanatics’s Community Support team 24/7
How do I recognize Farm Fanatics Delivery Person at my door?
How do I return product I am not satisfied with?
Please contact the Farm Fanatics Community Support Team at +254 740 00 00 10 or mail to email@example.com for any issues with an order placed for Farm Fanatics delivery. Please note – for returns, the purchase price will be reimbursed to the form of payment used for the purchase.